Frequently Asked Questions
Are your instruments new or used?
We carry both "Brand New" and "Like New" instruments. Our New instruments come with the full manufacturers warranty and are 100% new. If an item does not say New it should be considered "Like New"
Our "Like New" instruments will be marked used or second. The majority will have a used stamp on the back of the headstock, but a few will have a second marking in the sound hole or on the back of the head stock. Our Like New instruments have not been pre-owned or played, but we are not permitted to advertise them as new. The marking on the back of the headstock is to prevent dishonest retailers from attempting to represent these instruments as new.
Do your instruments come with a warranty?
New instruments come with the full manufacturers warranty. Like New instruments are backed by the Discount Guitar Warehouse 30 Day Guarantee
What is an overstock?
An overstock is a surplus item that a manufacturer currently has to many of. If they have produced an over abundance of a particular model they will sell some at discounts through various channels. Many of our instruments fall into this category.
What is a second?
A second is an item that for what ever reason did not pass the final factory inspection. Usually this is something simple, perhaps a tuning key had to be repaired, a pickup needed replaced or a scratch was simply buffed out. Any work done is performed by professional guitar technicians and luthiers. Each instrument is put through a rigorous 5 point inspection before being shipped to us. When they arrive here we re-inspect them a sixth time. Our guitars are always mechanically flawless and ready to play. If there are any cosmetic blemishes we will disclose them in the item description.
